FAQ

If you have a question that is not answered here, please feel free to give us a call at your convenience. We look forward to delivering you some tasty treats very soon.

How Do I Place An Order?

You can place an order by calling us at (978) 423~1215 or sending your order using the order form on the side of the website.

Please note! We will need to know:

  • The types and amounts of products you need.
  • The name, contact number and address of recipient.
  • What you would like written on the card.
  • Any special instructions regarding your order.

If emailing your request, you will receive a confirmation email within 24 hours.

What Types Of Payments Do You Accept?

We accept Paypal, Cash On Delivery and Check (Business, personal or bank issued). Checks can be made and mailed to:

Cookie Central
49 Tolland Road
North Andover, MA 01845

How Far In Advance Do I Need To Place My Order?

We ask for a minimum of 24 hours for standard orders, 48 hours for specialty orders and 1 week for bulk orders.
If you need something delivered same day, please call and we will do our best to accommodate you.

Will You Deliver Outside Your Service Area?

Yes, if we have room in our delivery schedule we will deliver outside Essex County and Southern New Hampshire.

What Items Do You Ship Nationwide?

Yes, most things on our menu can be shipped. We DO NOT ship cupcakes.

How Do I Order A Basket?

Our baskets are 100% customizable. We can make them as small as one dozen and as large as 10 dozen. All you will need to do is let us know how many cookies you would like, if you would like any brownies or bars added and what you would like written on the gift card! Baskets start at $5.00/piece.

What If I Want Something That Is Not On Your Menu?

We will do our best to provide you with special cookies. If at all possible, please order 48 hours in advance!

What Are Your Hours?

Because we bake all our orders as the come in, we do not have set hours of operation. Please feel free to call us anytime between 7:30am-9:00pm (EST).

Can I Pick Up My Order?

Yes, if a scheduled pick-up is made then you can absolutely come to the shop to pick up your order.

I Have Another Question, But I Don’t See It Here?

Do you have a question you don’t see here? Let us know and we will not only answer it, but we will add it onto our FAQ!

Specials For Cookie Delivery

Place An Order